“ My credit union knows me and treats me like a real person. I love the feeling of being part of a caring and careful banking system. That's what's different.”
Happy customers. That’s what credit union members are. Much happier than customers from most of the other financial service providers in Australia. The feeling is mutual between credit unions and their members. As mutuals our customers are owners. That’s what makes us different from other financial service providers and that’s why 90%* of credit union customers are satisfied or very satisfied with the products and services they receive. So much so, most would recommend their credit union to friends or colleagues.
*Roy Morgan research, satisfaction measure for "main financial institution", July 2007.